Strategic Solutions Rooted in Purpose

Inspiring Growth.Empowering Success.Delivering Results.

Empowering teams through operational clarity, workforce innovation, and measurable engagement.

15+
Years Experience
$450M
M&A Integration
Global
Team Leadership
About Lisa Knisely, CCSM

Where Success Starts With People

At LK Strategy, we help organizations turn client experience into lasting growth. Through strategic consulting, executive advisory, and thought-leadership speaking, we empower teams to strengthen loyalty, elevate performance, and build customer-first cultures that thrive in an evolving marketplace.

Client success executive with 15+ years in SaaS and B2B2C platforms

Proven expertise scaling global teams and driving NRR/GRR metrics

16 years in paycards/fintech space, 17 years in staffing industry

Expert in thought leadership and compliance presentations

Lisa Knisely - Professional Headshot

Lisa Knisely

CCSM - Certified Customer Success Manager

Myrtle Beach, SC

"You can't manage what you don't measure. If you don't measure it, you can't improve it."

— Peter Drucker

What We Offer

Comprehensive Strategic Solutions

Aligning people, partnerships, and growth through tailored consulting services

Paycard Services

Paycard Services

Comprehensive paycard solutions including adoption strategies, check elimination, RFP management, process optimization, compliance training, and feature implementation.

Project & Fractional Work

Project & Fractional Work

Strategic project execution and fractional leadership to bridge gaps in teams and resources, ensuring continuity and success.

Process & Efficiency Design

Process & Efficiency Design

Operational excellence through streamlined processes, workflow optimization, and efficiency improvements that drive measurable results.

Speaking Engagements

Speaking Engagements

Engaging thought leadership presentations for corporate meetings, leadership events, and industry conferences focused on client success and workforce innovation.

Core Competencies

Deep Industry Expertise

Specialized knowledge across SaaS, fintech, payments, and customer success

Client Success Leadership

Client Success Leadership

15+ years scaling global teams and driving NRR/GRR across SMB to Enterprise segments

M&A Integration

M&A Integration

Led $450M integration (ADP acquisition of Global Cash Card) ensuring client continuity

Compliance Expertise

Compliance Expertise

Pay-to-penny compliance, paycard regulations, and state-specific requirements

Financial Wellness

Financial Wellness

Expert in rewards programs, early direct deposit, credit building, and budgeting tools

Digital Transformation

Digital Transformation

Paperless pay rollout, digital cards, virtual payments, and earned wage access

Voice of the Client

Voice of the Client

Executive engagement, lifecycle strategies, and customer-first culture development

Additional Specializations

Net Revenue Retention (NRR)
Gross Revenue Retention (GRR)
Digital Success Tools
Segmentation Models
KPI Alignment & Development
Executive Engagement
Scalable Onboarding
Critical Thinking
Creative Retention Strategies
Client Lifecycle Value
Pre-sales & Sales Strategy
Implementation Management
Adoption Strategies
Paper Check Elimination
Training & Execution
Customer Marketing Materials
Incentive Program Design
Business Analytics
Benchmarking & Results-Driven Solutions
Voice of the Client Development
Financial Wellness Tools
Earned Wage Access
Pay-to-Penny Compliance
State Check Requirements
ABC Leadership Series

Leadership Wisdom A to Z

Timeless principles for growth and success

Attitude is a little thing that makes a big difference.

Jump to letter:

Proven Results

Client Success Stories

Real-world impact through strategic execution and partnership

TrueBlue Workforce Solutions
Featured Case Study

TrueBlue, Inc.

Staffing & Workforce Solutions • 611,000+ Employees

Wisely® by ADPDaily Pay94% Adoption

Business Challenge

TrueBlue's PeopleReady brand paid 611,000 daily workers via paper checks, requiring employees to visit branches twice daily. This created security risks, operational inefficiencies, and significant overhead from check processing and cash machines.

Strategic Solution

Implemented Wisely® by ADP pay cards enabling daily digital payments. Workers receive pay instantly after shift verification through the myWisely® app, eliminating branch visits and providing financial wellness tools.

Transformational Results

94%
Pay Card Adoption
$5.3B
Total Funds Loaded
58M+
Card Loads
1.3M+
Employees Served
Key Achievements

Eliminated daily branch visits for 611,000+ workers

Removed security risks associated with cash machines

Reduced operational costs for check processing

Provided financial wellness tools to workforce

Enabled instant pay access after shift verification

Supported 30,000 U.S. veterans annually with better payment solutions

"This type of innovative thinking is not only cost- effective, but it provides a better employee experience. Our daily workers want to show up for work because ADP has made their lives easier with Wisely. They can pay bills, use the card for purchases and access their paystubs via a link in the myWisely app.”

— Lisa Harris, VP Payment Services, TrueBlue

Global Cash Card M&A Integration
$450M DealZero Client ChurnSmooth Transition

Global Cash Card M&A Integration

ADP Acquisition

Led $450M integration ensuring zero client churn and seamless transition for Global Cash Card clients during ADP acquisition.

Client retention strategy
Integration planning
Change management
Enterprise Paycard Implementation
95%+ AdoptionMulti-StateFull Compliance

Enterprise Paycard Implementation

Multi-State Rollout

Comprehensive paycard adoption strategy across multiple business units with customized compliance programs.

Customized training
Compliance programs
Workforce segmentation

Proven Track Record

15+
Years Experience
$450M
M&A Integration
1.3M+
Employees Served
94%
Adoption Rate
Client Testimonials

What Clients Say

Trusted partnerships built on results and integrity

"Lisa's expertise in paycard implementation transformed our entire payroll operation. Her strategic approach to check elimination resulted in 95% adoption and significant cost savings."

Sarah Chasney, CPP
Payroll Director
Fortune 500 Company

"Working with LK Strategy was a game-changer. Lisa's deep understanding of compliance and her ability to train our teams at every level ensured seamless execution."

Patricia Kerekes
VP of Human Resources
Enterprise Client

"Lisa is an exceptional strategic partner. Her thought leadership and ability to drive client success has been instrumental in our mutual growth."

Damian Villegas
Partnership Manager
Fintech Partner
Get In Touch

Let's Start a Conversation

Ready to transform your client success strategy? Reach out to discuss how we can help.

Contact Information

Location
Myrtle Beach, SC

Areas of Focus

Strategic Consulting
Executive Advisory
Speaking Engagements
Paycard Services
Process Design
Team Development
Compliance Training
M&A Integration

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